Read this any way you wish:
I have a technical support issue with the Adobe CSx Master Suite which I paid hundreds of dollars for.
I’ve been transferred 9 times.
I’ve been asked for my Customer ID 9 times.
I’ve been asked for my Phone Number 9 times.
I’ve been asked for my e-mail address 9 times.
I’ve been asked what the issue is 9 times.
I’ve asked for managers 3 times. I’ve been argued with 3 times. Talked to a manger 1 time.
I’ve heard “I’m sorry.” 100+ times
I’ve been on my cell phone for almost 2 hours (there go my minutes).
What customer service?
Problem still not solved.
Asked for a call back from a higher tier tech support.
Waiting …. I hope they call.
My wish is that Adobe Corporate would review their technical support system and improve it.
In the meantime, I have loaded Adobe 7.0…. which does not have a problem…. just so I can scrape through the important graphics work I have to do.
My wish is that Adobe Corporate would review their technical support system and improve it.
Whoops! Did I say that already?
Yes, because:
My wish is that Adobe Corporate would review their technical support system and improve it.
I would repeat this 9 times, but that would be annoying!!!!
UPDATE: Called back by 6 and now it’s fixed. It took the tier 2 guy less than 4 minutes to fix the problem….
My wish is that Adobe Corporate would review their technical support system and improve it.
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